E mail & Chat

Email has now become the primary means of data transmission and customer relationship management. As a result many companies are outsourcing their non-voice call center needs, including Email support services.

Email services

By using our Email Response Services, Send your mail to your Virtual Assistant to deal with - respond to routine requests and send items of importance to you. You can use our Business E-mail Services and Send and Receive E-Mail Services.
Your VA can respond to your email in a similar way - sort, respond to routine enquiries, courteously respond to and forward items requiring your personal attention.
If you travel this is an ideal situation. All your contacts go to your VA. Your VA knows how to contact you for important situations
Mailings - from coordinating the production, to stuffing and stamping, use your VA to send out your mail shots.

Email In-box Management

RULE #1: Read the email once and file, flag, delete or reply.

RULE #2: Delete emails that do not contain important information

Sorting by sender using colour :-
Most email programs have a feature that allows a user to colour code a sender or group of sender’s incoming emails in an in-box list.
Flagging:-
Flagging is also a great way to manage emails. When you flag an email, keep it in your inbox or file it. Some flagging features let you type in a note to yourself regarding the reason for your flag e.g. “Sent to George for follow-up”.
Sorting into folders:-
This can be done automatically by setting up a rule where certain sender’s emails are automatically filed into a folder.
Attachments and storage limitations:-
Save all important attachments as you open them. If you can save the body of your email without the attachment, that will save you some storage room.

Live Chat Support / Chat Support Services

Access to a complete solution with best in class Live Person technology and highly trained Live Chat Operators.
Increase online conversions and customer acquisitions with real-time assistance. Market promotions and discounts directly to online visitors through Proactive Chat. Raise customer satisfaction levels through convenient 24/7/365 Live Customer Support and Call center Support.